Refund and Cancellation Policy

Last updated: October 27, 2026

Warehouse orders

• You may cancel an unshipped warehouse order by contacting admin@ursociety.org. Paid orders cancelled before shipment are refunded to the an available payment method determined by the seller, or refunded in store credit.
• Because of their nature, research materials cannot be returned once shipped unless they arrive damaged, incorrect or defective. When you receive your package, please take an unboxing video no matter what. This ensures that there is no questions as to how, if your products arrived missing or damaged.
• Report damaged, incorrect or missing items within 2 days of delivery with your order number and photos. We will replace the item, credit your account or refund it.

Group-buy orders

• Group-buy orders can be cancelled until the round closes. After the closing time, orders are final because quantities are committed to the supplier.
• If a product does not reach its minimum, that product is removed from the round and the amount paid for it, including its share of any testing fee, is credit, unless the round terms say otherwise.
• If a round is cancelled by URS, all payments for that round are refunded.
• Testing contributions fund third-party testing and are refundable only if the testing is not carried out.

How refunds are paid

Refunds are issued within 14 business days of approval, using the available payment method determined by the seller. Shipping charges are refundable only when the error was ours.

Contact

Questions about an order: admin@ursociety.org
Please include your order number.